Training Manager

Training Manager (Client Readiness & Retention)
Location: On-site Makati, Philippines
Salary: PHP 80,000 – PHP 110,000 / month
The Mission
We are hiring a Training Manager to restructure our training department and build a curriculum that transforms Virtual Assistants into proactive partners who don't just take orders but help clients lead their businesses.
Role Objective
You will be the architect of the transition from Hired to Client-Ready. Your success will be measured by reduced churn rates within the first 90 days and high client satisfaction scores regarding VA proactivity and tool proficiency.
What You'll Build
A Client Readiness Scorecard (clear definition of ready) with rubrics + pass/hold gates
A Proactive VA curriculum (managing up, expectation-setting, proactive comms)
Live simulation assessments (realistic, performance-based — not just quizzes)
Tool competency practical exams (Google Workspace, ClickUp/Asana, Slack, Notion)
A tight feed...