Training Manager

Job Summary
The Training Manager is responsiblefor managing the operationalactivities of the Learning and Development
(L&D) department supporting Operations.. This roleleads thetraining team, overseesend-to-end training
delivery,and drives continuous improvement in processesand performanceto enhance overall business results
across our Americas sites(San Salvador, Bogota, Honduras, US). The Training Manager works closely with
internal business partnersand clients to ensuretraining effectiveness, operationalefficiency,and alignment with
organizational goals.
Success Measures / KPIs include butare not limited to thefollowing:
● Trainer,agent,and projectattrition rates from training to 0-60 days in production
● Training efficiency improvements impacting new hire percent to goal, ,speed to proficiency and top KPIs
and production metrics
● Training effectivenessand readiness metricsensuring compliance wit...