Training Manager

Position: Training Manager – Service Desk
Location: Eastwood, Quezon City
Work Setup: On-site
Work Shift: Must be flexible to work in a 24/7 environment
Salary Package: PHP 88,000 – 98,000
Base Pay: PHP 80,000 – 90,000
Target Start Date: ASAP
Role Overview
The Training Manager (Service Desk) is responsible for leading end-to-end training operations for Service Desk (SD) accounts. This role ensures effective onboarding, continuous learning, and performance-driven training programs aligned with global standards and client expectations. The role involves close collaboration with clients, operations, and cross-functional stakeholders in a fast-paced BPO environment.
Key Responsibilities
Lead and manage end-to-end New Hire Training (NHT) for Service Desk accounts.
Design, implement, and enhance training programs aligned with global training standards.
Represent the training function in client calls, including SD transitions and regular performance reviews...