Training & Onboarding Specialist

About Lucidya

Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.

Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.

Why this role matters:

We’re looking for an Onboarding and Training Specialist to deliver a smooth and engaging onboarding experience for our customers across Lucidya’s SaaS products.

You will own the onboarding phase - from kick-off to go-live - ensuring customers are successfully implemented, trained, activated, and fully enabled...