Training Operations Lead

Overview

Lead and manage the administrative and client coordination team to ensure efficiency, accountability, and service excellence. Assign tasks, set priorities, and establish clear workflows for daily administrative and client-related activities. Ensure timely and accurate handling of emails, documentation, quotations, confirmations, and follow-ups. Act as the escalation point for complex administrative or client issues. Continuously review and improve administrative processes to support business growth.

Client Relationship & Account Coordination

• Oversee all client coordination activities from inquiry to post-training follow-up.
• Build and maintain strong professional relationships with corporate clients, ensuring confidence and trust in service delivery.
• Support the team in preparing proposals, quotations, and training schedules aligned with client requirements.
• Ensure client expectations are clearly communicated to int...