Training & Quality Specialist, Contracting & Compensation (12-month contract)

Job Description

Key Responsibilities

• Support leaders, subject matter experts, seniors and departments with the planning and delivery of department specific learning activities
• Plan and facilitate training to align with frequently changing business requirements with respect to hiring, schedules, and technology changes and upgrades
• Determine the best solution to meet frequently changing training and development needs based on cost, flexibility, effectiveness, Insurance Operations culture, and technology capabilities
• Take the lead on training initiatives for the stakeholder group by adjusting training plans and schedules, developing, designing, and delivering training content (this includes job aids, videos, gamification, communications, and scripting)
• Liaise with business and project leaders to ensure timely and consistent delivery of training material
• Utilize various training methods including eLearning, instructor-led...