Training Specialist

Description

The Trainer is responsible for delivering and supporting training initiatives across multiple geographic locations. This role is primarily on-site, providing in-person training and operational support, while also facilitating remote training sessions as required. The Trainer ensures consistent training delivery, learner performance, and alignment with client and company standards across all supported locations.

Key Responsibilities

Training Delivery & Facilitation

• Facilitate New Hire Training, Product Training, Systems Training, and Refresher Courses
• Deliver engaging, structured, and results-driven training sessions aligned with program goals
• Support Nesting by coaching agents, providing real-time feedback, and reinforcing learning
• Potential to record training material and upload into our LMS

Content & Curriculum

• Maintain and update training materials, job aids, and assessme...