Training Specialist

Training Specialist

Training Specialist plays a pivotal role in shaping the skills and expertise of our workforce. In this full-time position based in Taguig City, Metro Manila, you will design and deliver impactful training programs that drive professional development and enhance the capabilities of our team.

Responsibilities

• Design, develop, and deliver engaging training programs for new hires and existing employees
• Create training materials, including manuals, e-learning modules, presentations, and assessments
• Conduct both in-person and virtual training sessions
• Implement training techniques that improve knowledge retention and application
• Develop specialized training programs for collections teams, focusing on effective debt recovery techniques, negotiation skills, and compliance with legal regulations
• Train collections staff on handling difficult conversations, objection handling, and custome...