Transformation Lead

Job Title: Transformation Lead

Location: Northampton (Hybrid - 2 days a week in the office)

Duration: 6 months

Overall purpose of the role

The VP Transformation Lead spearheads a major greenfield initiative focused on building and acquiring an Electronic Money Institution (EMI) license to enable a business divestment.

Operating in a fast-paced, highly ambiguous environment, this role defines the high-level strategy required for overall project success. Key responsibilities include leading the design of a digital-first customer service model—replacing traditional telephone and email operations with innovative, AI-driven, or digital customer interactions.

Key skills

Commercial & Analytical Mindset: Strong business acumen with the ability to link P&L to your decisions and create measurable outcomes.

Customer Experience (CX) Domain Expertise: Extensive experience implementing digital customer interactions, CRMs (like Salesf...