Transformational Service Delivery Manager

Step into a pivotal role as the Manager of Service Delivery Transformation with the Region of Waterloo. This full-time position emphasizes strategic planning and innovative solutions for enhanced service delivery.
You will be tasked with driving a multi-business strategy to modernize the Region's service frameworks. By leveraging digital capabilities and ensuring employee engagement, you will help align objectives across stakeholders. Your role is designed for a seasoned professional with experience in program management, particularly within digital or service design initiatives.
Key Responsibilities:
• Collaborate with diverse teams for strategy formulation
• Implement transformative communications and engagement plans
• Guide product platforms through continuous improvement cycles
• Develop measurable objectives from complex goals
• Manage program governance and oversee interaction with stakeholders
Requirements:
• Degree in a relevant field
• Proven exp...