Transit Customer Care Representative - Customer Experience and Innovation

SUMMARY OF DUTIES

Reporting to the Supervisor, the Customer Care Representative is responsible for delivering exceptional customer service by providing information and orientation to applicants and existing customers regarding specialized and conventional Transit programs, policies and services. This position is also responsible for initiating and maintaining customer records; receiving and responding to customer contacts; assisting with education / customer outreach with various audiences; interacting with customers to gather and record feedback using provided templates.

GENERAL DUTIES

Provides information and general orientation to program applicants and existing customers using various methods of communications (e.g. telephone, email, fax and in person) regarding Transit programs, policies and services.

Provides courteous, accurate and timely responses to requests for general information regarding Transit functions, oper...