Transitions Management Team Lead

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

Are you a strategic leader passionate about improving service quality and guiding complex transitions? Become our Transitions Management Team Lead, leading Transition Specialists and promoting Service Management standards.

What You’ll Do:

• Lead the Transition Management function which manages the onboarding of Optus Enterprise and Business customers.
• Ownership of the ServiceNow Transitions Project module and Knowledge articles.
• Develop and complete comprehensive transition strategy and execution plans that align with business goals.
• Supervise both local and international personnel to ensure seamless transitions for corporate products and services.
• Work with senior collaborators to address onboarding challenges and promote continuous impr...