Travel Agent

About the role

We are looking for enthusiastic and customer-focused Hotel Reservations Agents to join our dynamic team at IGT Technologies Philippines, Inc. in Alabang, Muntinlupa City. As a Hotel Reservations Agent, you will be responsible for handling inbound calls from customers to assist them with booking hotel accommodations and providing exceptional customer service. This is a full-time position.

What you'll be doing

• Answering inbound calls from customers and providing information about hotel availability, rates, and amenities
• Assisting customers with booking, modifying, and canceling hotel reservations in a timely and efficient manner
• Providing excellent customer service by addressing customer inquiries and resolving any issues or complaints
• Maintaining accurate records of all customer interactions and transactions
• Collaborating with the sales and marketing teams to identify upselling opportunities and enhance th...