Travel and Hotel Cruises

Nature of Work

Reservation sales associates will assist customers via calls, chats, emails and all customer contact channels with professionalism and service excellence. Associates must have knowledge of product features, benefits and services, to provide customers with recommendations and suitable options for their hotel accommodations and overall travel itineraries. Associates must be excellent communicators and enjoy assisting guests with inquiries on the various property attributes, with in-depth product knowledge to be able to articulate and differentiate the products in the same category and location, as well as the products in the different locations.

Duties and Responsibilities

Associate will provide customer service and effective sales skills to engage, promote and sell accommodations.

Associate will encourage upsell opportunities to book into higher view categories, and as opportunities arise, cross sell inter-island accommodations.

Assoc...