Travel Assistance - Case Manager

Job Description

Are you ready for an adventure in Travel Assistance? 

This role is part of World Travel Protection, our global medical and security assistance business supporting many of Zurich Cover-More’s travel insurance brands. We support both corporate and leisure travellers – helping them avoid risks before they escalate and connecting them with the right experts when emergencies arise. With deep expertise in global travel risk management, we’re trusted by travellers, corporate risk managers, and organizations worldwide to prepare for potential threats and respond when it matters most. Operating 24/7 from our global assistance centres, we’re always ready to answer the call – wherever in the world it comes from. 

So, what’s the job?

As a Travel Assistance Case Manager, you’ll be the first point of contact for travellers when things go wrong - whether it’s lost baggage or a medical emergency. Your mission? Deliver calm, c...