Travel & Concierge Experience Bilingual Manager

Job Description A successful Manager within American Express Travel & Concierge Experience (TCE) has a passion for delivering extraordinary service and demonstrates leadership ability to inspire their team and build connections and engagement to drive outstanding business results. This role will lead teams within TCE Canada Operations, coaching a highly skilled and motivated team of Team Leaders and Travel Consultants who design unforgettable trips and experiences for our Premium Card Members.

Responsibilities

Inspire Team Leaders and their teams to achieve and exceed their goals by providing outstanding coaching, training, development, and by rewarding and recognizing results.

Establish a coaching culture centered around colleague well‑being, obsess over the colleague experience, and provide consistent and on‑going coaching and feedback.

Set agendas, provide clear goals and individual performance goals, monitor performance metrics and reporting to d...