Travel Concierge & Guest Experience Specialist.

Tripshepherd is Hiring: Travel Concierge & Guest Experience Specialist

Job Details:

• Location: F-10/4, Islamabad (Onsite)
• Shift: 7 AM - 3PM EST Timings.
• Schedule: 5 working days per week (including Saturday & Sunday)

Tripehepherd is seeking a proactive and customer-focused Travel Concierge & Guest Experience Specialist to join our growing team.

This role combines customer experience, operations and sales, focusing on managing the guest journey from booking through post-tour engagement while creating opportunities for thoughtful upselling and cross-selling.

Key Responsibilities:

• Connect with guests after booking to confirm details and gather required information.
• Deliver a personalized and seamless customer experience before tours.
• Act as the primary point of contact for guest inquiries, changes, and special requests.
• Recommend suitable tour upgrades and enhance...