Travel Consultant

What you need to thrive

• Proven ability to provide premium customer service, ideally in a Call Center environment.
• Experience servicing customers ideally in hospitality, concierges/lifestyle servicing, high-end customer service or sales roles.  Travel reservation experience is a plus.
• A passion for building customer loyalty by carefully listening, building rapport and providing extraordinary customer care, using strong written and verbal communication skills.
• Ability to fluently speak and write in English.
• Natural consultative skills, with the ability to offer confident recommendations
• Sufficient geography knowledge 
• The resilience and composure to remain positive under pressure and constantly evolving circumstances
• A problem solver, you'll be able to effectively explore Card Member issues and offer the best creative solutions with a view to resolving on the first contact
• A mathematical mind w...