Travel Industry

Job Description :

You will be serving a world famous airlines/travel agency.

• Communicating with customers through various channels and acknowledging and resolving customer complaints.
• Modify, change and/or cancel existing reservation.
• Act as a liaison between customer and airlines/hotel to arrange special request/ to resolve complaint.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Ensure customer satisfaction and provide professional customer support.

Qualifications :

• Proficient in German language
• Good English communication will be advantage for this position.
• Able to relocate to Malaysia
• Fresh graduates are welcomed to apply

Working days: 5 days per week (including weekends & public holiday)

Working hours: Rotational Work Shift (9 Hours Per Day)

Benefits :

• Attractive KPI incentives

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