Travel Tech Customer Service Representative

9hrs/day 5days/week - Japan Time

Travel technology company operating globally in the travel and hospitality space. The company focuses on developing flexible, tech-driven travel solutions and platforms.

We are looking for a dedicated CS member to join our team with the following skills:

• Excellent communication skills, both written and verbal

• Strong organizational and time management abilities

• Customer-focused mindset with a commitment to delivering exceptional service

• Ability to work independently and as part of a team in a fast-paced environment

The main tasks will include:

• Monitor incoming emails from customers with bookings for the next day, addressing cancellation requests, changes in booking details, and additional upgrade inquiries.

• Proactively reach out to customers after their tour to solicit feedback and reviews.

• Regularly check...