Home / Jobs / Trenton, Ontario - Help Desk Specialist to support Aircraft Maintenance for a Defence based client
Posted:
March 19, 2026
Location:
Ottawa, Ontario, Canada

Job Description

On behalf of our GoC Defence client, S.i. Systems is searching for ERP Help Desk Specialist (DRMIS Field Service Representative) to deliver embedded, front-line SAP/DRMIS support for aircraft maintenance organizations. Provides application and operational support services to the RCAF in support of DRMIS and SAP-based solutions. Responsible for incident management, business requirements development, reporting, documentation, and stakeholder communications in accordance with DND and RCAF procedures.

*On Site in Trenton*

Responsibilities

  • Create, manage, and track Incident Reports (IRs) and Service Requests using SAP Solution Manager (SolMan).
  • Provide Level 2 support including incident analysis, triage, coordination of resolution, and lifecycle validation.
  • Develop business requirements and supporting documentation for incidents and enhancements.
  • Communicate incident status and resolutions to RCAF clientele.
  • Analyze ...

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    Job Overview

    Job Type: Contract
    Location: Ottawa, Canada
    Posted: March 19, 2026
    Deadline: April 28, 2026