Trilingual Customer Service Analyst Mandarin

Job Summary

The Customer Service Agent provides professional business and customer support to Auxis managed services and customer service clients. The role focuses on delivering high-quality service in a high-volume environment while ensuring customer satisfaction, operational efficiency, and adherence to Auxis processes. The agent works independently and as part of a team, supporting client needs across multiple service channels in a trilingual environment (Mandarin, English, and Spanish).

Responsibilities

• Communicate with customers via telephone to provide information on products and services, take or modify orders, update account information, and address complaints.

• Maintain accurate records of customer interactions, inquiries, complaints, and resolutions using client management and ticketing systems.

• Resolve service and billing issues through activities such as exchanges, refunds, billing adjustments, and s...