Trust & Safety Sr. Specialist - Incident Operations

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we'll build together.

About the Trust and Safety (Incidents) team

We are a high-performing, thoughtful team dedicated to addressing urgent and complex issues with care, while safeguarding the Thumbtack brand. Our mission is to collaborate and coordinate effectively on escalated customer and pro reports, ensuring a safe, seamless, and high-quality experience for all. By partnering closely with cross-functional teams,...