TSA 2 - Help Desk - Technical Support Representative - 22.01

Magellan Solutions

Full-time Mandaluyong, Metro Manila IT & Technology

Posted:

March 03, 2026

Location:

Mandaluyong, Metro Manila, Philippines

Job Description

TSA 2 - Help Desk - Technical Support Representative - 22.01 Job Openings TSA 2 - Help Desk - Technical Support Representative - 22.01 
About the job TSA 2 - Help Desk - Technical Support Representative - 22.01 BASIC FUNCTIONS:  
Full technical support role troubleshooting connectivity issues (Wi-Fi, Bluetooth, cable connection), usage and configurations on the platform, password resets, hardware troubleshooting, mobile app troubleshooting. 
Muti - channel Technical Support (call: IB & OB, chats, emails) 
Outbound for follow up 
KEY RESULT AREAS:  
FCR 
CSAT - Customer Satisfaction 
COMPETENCIES NEEDED:  
Speakers well, ability to build rapport. 
Articulate and highly comprehensible 
Must be willing to work in a high call volume environment 
High Customer Service Comms 
Empathic and Great Comms <...
                

Apply for this Job

Submit your application for the TSA 2 - Help Desk - Technical Support Representative - 22.01 position at Magellan Solutions.

Apply Now Save for Later

Job Overview

Job Type: Full-time

Location: Mandaluyong, Philippines

Posted: March 03, 2026

Deadline: April 12, 2026