UAEN Shopping Experience Team Leader | Retail | IKEA Al Ain

Job Requisition ID:

The Shopping Experience Team Leader is responsible for driving sales growth and ensuring long‑term profitability by fostering strong relationships with both new and existing customers. The role aims to enhance customer satisfaction by implementing standard IKEA shopping methods, safeguarding the mechanical sales process, and supporting the self‑serve concept. This position requires motivating and leading the team with a deep knowledge of IKEA's product range and services, alongside market and customer insights.

• Ensure customer guidance is in place to ensure an easy customer flow.
• Ensure the waiting time and queuing policy are maintained as per benchmark.
• Support co‑workers when they cannot resolve customer complaints, dealing positively and quickly with issues raised by customers.
• Ensure that co‑workers are providing excellent customer service and acknowledge customers.
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