UBW Application Support

Role Overview

We are looking for an experienced 
UBW (Unit4 Business World) Application Support – L2/L3
 professional to support 
finance and billing modules
.

This role focuses on BAU application support, incident/problem resolution, and close collaboration with business users and vendors in a hybrid working setup.

Key Responsibilities

• Provide 
  L2/L3 application support
   for 
  Unit4 Business World (formerly Agresso)
  , primarily covering 
  Finance & Billing
   modules
• Handle incident management, root cause analysis, and issue resolution within SLA
• Support month-end, year-end closing activities and finance operational processes
• Perform system monitoring, troubleshooting, and performance tuning
• Work with business users to analyze issues, provide fixes, and propose improvements
• Coordinate with vendors, global IT teams, and stakeholders for escalations and enhancements
• ...