UC Field Service Technician (Unified Communications)

Our client in the Unified Communications Industry is looking to hire a UC Field Service Technician.

Duties and Responsibilities

• Responding to calls logged by clients.
• Providing remote/telephonic support.
• Scheduling site visits within a client's Service Level Agreement Mean-Time-To-Respond time.
• Resolving an issue within a client's Service Level Agreement Mean-Time-To-Repair time.
• Understanding each client's Service Level Agreement contract and adhering to the required service.
• Scheduling and completing preventative maintenance, this includes compiling full maintenance reports after work is completed.
• Advanced fault-finding.
• Comprehensive knowledge of wiring, cable termination and best practice standards.
• Video Conferencing and Audio-Visual Equipment Configuration.
• Preparing properly before attending a site.
• Liaising with suppliers and senior staff to resolve...