UC TIER 2 CUSTOMER SUPPORT 1476

We are seeking a Tier 2 IT Support Technician to join our team and provide advanced technical support and escalation handling for complex IT issues. This role is responsible for administering core systems, supporting enterprise applications, managing integrations, and ensuring the stability and performance of the IT environment. The Tier 2 Technician also plays a key role in mentoring Tier 1 staff and coordinating workflow to maintain high service levels.

Responsibilities

Administer and support Exchange Online, Active Directory, SharePoint, and related permissions.

Serve as an escalation point for complex technical issues from Tier 1 support.

Perform advanced troubleshooting for Material, Zoom, RingCentral, and Caller Verify.

Configure and maintain RingCentral call queues, user groups, licensing, and site busin...