UCC Systems Administrator I

GCI's UCC Systems Administrator I will p rovide technical and operational support and administration for one or more of the company’s Unified Communications and Collaboration (UCC) systems, including Enterprise contact centers, Enterprise productivity and project tools, and related applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:



+ Troubleshoot incidents and problems.

+ Perform routine configuration changes per change requests.

+ Test routine software and hardware configuration changes following established change management processes and procedures.

+ Maintain system, infrastructure, training, and support documentation for existing applications.

+ Support senior staff with software and hardware patches, updates, and upgrades.

+ Support DevOps Manager on design, installations and configurations, system testing, deployments, “Go-Lives” as well as post-Go-Live activities.

+ Participate in the ...