UK Customer Care Manager

The Opportunity

Coordinate, supervise, give support to the team that centralizes the relationship with UK Customers and Distributors in the Order to Cash process (orders, deliveries, returns, claims and bad debt), look for continuous improvement and solve any issues to achieve objectives fixed in terms of service and receivables.

What you'll get to do

Supervise the relationship with clients in the order to cash process:
• Review and provide information about the situation of their orders
• Deal with EDI/ SAP/e-mail orders
• Review and provide logistic or descriptive information of products
• Review and provide information about delivery data
• Inform the customer of the out of stock that affects the orders
• Review and provide information about invoice data (solve possible invoice issues)
• Review and provide information about the collection and/or liability situation
• Manage critical si...