UK Logistics Operations Coordinator

We’re rethinking homes for how people really live, and we’re looking for a UK Logistics Operations Coordinator to join our team to help shape the future of living - one thoughtful detail at a time.
Operations at Castlery makes it all work streamlining processes and elevating every customer touchpoint.


Do note that this is a fully remote role on a 1-year contract basis.

What you'll be doing:
Coordinate daily inbound, outbound, and return deliveries to ensure smooth operations and successful customer deliveries.
Work closely with delivery partners, warehouses, and internal teams to resolve delivery delays, exceptions, or customer issues.
Monitor shipment status and update customers or stakeholders when required.
Handle operational support tasks using systems such as NetSuite, TMS, Gladly, and other internal tools.
Support customers through email, phone calls, and ticketing systems with clear and professional communication.
Assist with operat...