Job Description
The Pension Administrator supports the delivery of member services, as part of a client administration team, in relation to occupational pension schemes. They are expected to progress from basic understanding to more complex work within the first 6-24 months of their employment.
A Pension Administrator at WTW:
Develops a strong understanding of UK pension terminology, UK pension scheme rules, and the core principles of UK pension legislation
Accurately handles basic member request such as data updates and straightforward calculations. This also includesanswering queries via letter and email.
Communication is primarily within the team and with UK counter parts as required, with an emphasis on ensuring accurate understanding of instruction with colleagues.
Resolves member queries by providing excellent member and client care in an empathic and supportive manner
Meet or exceed performance metrics or tar...
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