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UKI Business Consulting - Customer Transformation, Service Designer - IXD, Manager

EY
Full-time Dublin 1, Dublin Operations Specialties Managers
Posted:
June 05, 2026
Location:
Dublin 1, Dublin, Ireland

Job Description

The opportunity

This is your chance to join a team that’s transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer-facing functions through digital innovation,


developing and implementing customer strategies, digital solutions, user-centric services, operating models, and optimised products, experiences, marketing, and sales. You’ll work on exciting projects that shape customer experiences and drive sustainable growth.

Your key responsibilities

  • Design Holistic Services by utilising human-centred design to identify pain points, co-design innovative service solutions, and visualise enhanced experiences through user journey maps and prototypes.

  • Translate Requirements to Solutions by collecting and prioritising user needs and research-based insights, track and implement user benefits to ensure an optimal end-user experience.

  • Foster...

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    Job Overview

    Job Type: Full-time
    Location: Dublin 1, Ireland
    Posted: June 05, 2026
    Deadline: July 15, 2026