Unit Manager (Team Lead)
Capital OneJob Description
Overview
Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)Unit Manager (Team Lead)Summary:
To supervise a team of professionals (handling consults, inbound, outbound, case, chat, escalations and investigations) to drive improvements in required skills and customer experience through regular interactions in order to achieve individual and group targets in an Operations sub-function of Capital One Philippines. Responsible in driving performance and skills improvement to promote customer and business outcomes while maintaining partnerships across the organization
General Responsibilities:
People development. Provides sub-functional leadership to a team of associates, including hiring, coaching, mentoring, and talent development
Risk Management. Conducts scheduled and random audits to ensure compliance with all applicable laws and regulations and escalate/mitigate as neces...
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