Universal Banker

Description

Role: Customer Support Specialist
Location: RB- Dubai Region
Role Purpose: Customer Support Specialist role focus on providing exceptional Customer Service identify and meeting customer needs and contribution to the overall success of ADIB Branch. This role is a combination between Helpdesk & CRO under Branch development concept.

Key Accountabilities of the role

Provide prompt and efficient service to all walk-in customers

• Respond to Customer inquiries concerns and resolve issues effectively & efficiently
• Proactively identify customer needs and proactively offer relevant Products and Services as below

Finance

• Liability Onboarding
• Covered Card

Services

• Debit Card Inquires
• Accounts General Inquiries
• Sending SMS to customer
• Police Letter Returned Cheques
• Dispute Services
...