Universal Banker.RBU- Sahara Centre.41.Retail Banking Group

To perform and handle all financial transactions in risk free manner using the latest teller automation devices (TCRs) while maintaining the set service standards at all times. Primary responsibility will be also to operate in the new Model of the Express Branches & cater to Sales, Service & Transaction support to the existing and NTB customers.

Responsibilities

• Manage cash transactions through TCRs at the new express branch model.
• Strive towards managing customer expectation for each interaction.
• Minimize customer attrition and reduce liability & service application rejections.
• Customer acquisition through sales to walk-ins and through tracking the activities viz. Contacts to Appointments kept and Appointment kept to Sales.
• Take ownership of customer complaints and take them to resolution.
• Introduce & educate customers on the use of Bank alternative Channels & new digital technologies.
• UBO will b...