University Service Design Leader

Elevate service design initiatives at the University of Alberta as the University Service Design Leader in a hybrid work setting. This strategic managerial position emphasizes human-centered service delivery across the institution.
As a key player in the Office of Strategic Transformation and Delivery, you will lead a diverse team to design services that address user needs. Your role will entail fostering a collaborative culture while utilizing research insights to optimize service efficiency and effectiveness. You'll develop strategic frameworks that guide the institution in enhancing user experiences.
Key Responsibilities:
• Collaborate on the service design roadmap with leadership
• Supervise user research to uncover insights and pain points
• Guide service prototyping and validation activities
• Conduct design-thinking workshops across departments
• Formulate and uphold service standards and governance
Requirements:
• Undergraduate degree in a relevant fi...