Upgrade and Incident Manager

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a UK-based Incident & Upgrade Manager to join our Customer Operations / Customer Support team, so that we can stabilise service performance, reduce incident recurrence, and improve customer experience across our platform. The Incident & Upgrade Manager will lead major incident management, oversee customer upgrades, and drive continuous operational improvement to deliver more reliable, efficient, and customer-focused services across the organisation.

How You’ll Spend Your Time


+ Leading major incident respo...