URGENT HIRING

Role Overview:
As a QA Specialist, you will help ensure consistent service quality by reviewing customer interactions, evaluating performance based on quality standards, and providing constructive feedback to support agent improvement. Full training will be provided.

Key Responsibilities:
- Monitor and evaluate calls, emails, and chats using QA guidelines
- Accurately score interactions and document results
- Provide timely and constructive feedback to agents
- Analyze QA trends and identify improvement opportunities
- Coordinate with Operations and Training teams on quality-related concerns
- Maintain accurate and confidential QA reports

Qualifications:
- At least 6 months of QA experience is required
- Good spoken and written English communication skills
- Strong Excel skills (intermediate level)
- Detail-oriented with good analytical skills
- Willing to learn and work onsite (if applicable)

Job Types: Full-time, Permanent, ...