Urgent Hiring: Customer Service Representative

About the role

We are seeking a talented and dedicated Customer Service Representative (Airline) to join our growing team at IGT Technologies Philippines, Inc. in Iloilo City, Iloilo. As a full-time Customer Service Representative (Airline), you will be responsible for providing exceptional customer service and resolving inquiries and issues for our airline clients.

What you'll be doing

1. Handling inbound customer calls and responding to email inquiries in a professional and courteous manner
2. Resolving customer issues and complaints efficiently and effectively
3. Providing accurate information about flight schedules, reservation changes, and other airline services
4. Documenting customer interactions and maintaining detailed records
5. Escalating complex or unresolved issues to the appropriate team or supervisor
6. Adhering to established policies, procedures, and service level agreements
7. Contributing to the continuo...