Urgent Hiring: Customer Service Representative

About the role

IGT Technologies Philippines Inc. is seeking a talented and customer-focused Customer Service Representative (Airline Account) to join our dynamic team in Iloilo, Western Visayas. This is a full-time position where you will play a vital role in delivering exceptional customer service to our airline clients.

What you'll be doing

• Handle inbound customer calls with professionalism and empathy
• Respond to customer inquiries, concerns, and requests in a timely and efficient manner
• Troubleshoot and resolve customer issues to ensure a positive customer experience
• Accurately document customer interactions and maintain detailed records
• Collaborate with internal teams to ensure seamless service delivery
• Continuously seek opportunities to improve processes and enhance customer satisfaction

What we're looking for

• College Graduate (with/without BPO Experience) or 2nd yr undergraduate wi...