Urgent Hiring

Client Experience Specialist – Turn Escalations into Loyalty & Growth

100% Remote | Full-Time

At Doneverse (formerly Outsourced Doers), we don't just manage clients. We obsess over them.

We turn complaints into opportunities, challenges into wins, and feedback into fuel for innovation.

We're looking for a Client Experience Specialist who can transform client interactions into powerful retention and referral engines while leading a high-performing team. If you're the kind of person who thrives under pressure, loves solving tough problems, and gets a thrill out of exceeding expectations—this role is for you.

What You'll Own:

• Escalation Resolution (60%) – Be the go-to problem-solver. Tackle escalations fast, resolve with flair, and leave clients saying wow.
• Team Leadership (10%) – Lead, coach, and elevate a team of Client Experience Specialists to hit KPIs, SLAs, and NPS goals.
• Process Innovation (20%) – Spot gaps, fix i...