Urgent Hiring Trainer II

Job Description

The TRAINER II assists with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.

Essential Functions/Core Responsibilities

• Develop a department of well-trained, competent professionals who continuously improve the

organization and themselves

• Drive initiatives to improve the quality of training provided at Convergys in all departments by evaluating and improving internal processes

• Evaluate consistency and accuracy among trainers through observation and analysis of class evaluations

• Coordinate with the Quality Supervisor and Operations on consistency issues