URGENT | Hotel Reservations CSR

Comp Package:

• Basic Pay: 25,000
• Upfront Allowance: 3,000
• Performance Bonus: Up to 5,000

Job Overview:
We are looking for highly motivated and customer-centric Hotel Reservations Agents to join our growing BPO team. As a key player in delivering exceptional service to our hotel clients, you will assist guests with reservations, bookings, inquiries, and support regarding hotel services and amenities. This role involves providing top-tier service while maintaining a positive and professional attitude.

Key Responsibilities:

• Handle inbound or outbound calls with hotel guests and potential customers.
• Assist with hotel reservations, cancellations, and modifications in a timely manner.
• Provide accurate information on hotel rates, availability, policies, and promotions.
• Resolve guest concerns and inquiries regarding hotel services and booking-related issues.
• Ensure customer satisfaction by d...