URGENT | Records Retrieval Specialist

Job Overview

We are seeking a Records Support Specialist responsible for managing and collecting case‑related documents. This role requires coordinating with medical facilities, processing authorizations, and ensuring all documentation is handled accurately and efficiently.

Key Responsibilities

• Manage the end‑to‑end process of obtaining medical records for assigned cases
• Submit authorization requests and maintain consistent communication with medical facilities
• Arrange any required notary services
• Update case notes and maintain organized documentation
• Review and verify case information for accuracy

Qualifications

• Senior High School graduate
• Minimum of 6 months of BPO customer service experience
• Proficient in Microsoft Word, Excel, and data entry
• Strong written and verbal communication skills
• Ability to work effectively in a fast‑paced and high‑pressure environm...