US Benefits Specialist III

Benefit Specialist III

Job Summary:

The Benefit Specialist III, a pivotal role in our organization. This is a client facing role providing employer support for benefit inquiries from your assigned customers in North America. Key responsibilities include building relationships with customers, case management, and offering Tier II support for questions from the Employee Contact Center. You will also assist the processing team with questions regarding standard benefit processes and participate in your customers yearly Open Enrollment project. The ideal candidate has excellent analytical and problem-solving skills.

Responsibilities:

• Triage Inquiries & Provide Solutions : Triage inquiries and issues for assigned customers and provide solutions via our CRM tool as outlined by our team’s guidelines.
• Tier II Support : Provide tier II suppor...