USA Customer Support Agent (PST-EST timezone)

Overview

About Company: JobHire.ai is a vertical AI agent for automated job search. We help thousands of job seekers land interviews faster by finding, tailoring, and applying to jobs on their behalf. We're profitable, growing fast, and now expanding the product to deliver long-term user value beyond job offers alone.

The Role

We're looking for a Customer Support Agent who is not just reacting to tickets, but actively influencing customer satisfaction and retention. This role combines high-quality reactive support, proactive customer engagement and sales impact.

What you'll do

• Efficiently handle a large number of chats and calls (no cold calling) with a strong focus on quality;
• Proactively provide in-depth details about our product, address customer concerns and objections diligently, ensuring their satisfaction;
• Guide users through onboarding and activation flows, educate customers to ensure successf...