User Assistance Developer 4

You will develop and maintain AI-driven user assistance for Oracle Fusion Cloud ERP, collaborating with engineering, UX, and product teams to design next-gen assistance technologies. This role goes beyond traditional writing, involving the creation and management of AI-assisted content pipelines, including prompt design, retrieval strategies, output evaluation, and human-in-the-loop validation. You’ll work with generative agents, large language models (LLMs), and RAG-enabled AI systems to deliver accurate, scalable, and context-aware documentation. A background in applied AI for content systems is required, including hands-on experience with prompt engineering, LLMs, RAG pipelines, AI output evaluation, and content grounding techniques.

Create user assistance for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes,...