User Assistant Technician- Second Line

Overview

Are you able to provide our customers with excellent IT assistance? Then you are the person we are looking for!

Our ideal applicant will be providing clients with retail software and IT assistance. This is an energetic and positive environment that will allow you to grow.

Responsibilities

• Provide clients with retail software and IT assistance.
• Assist all Arch System users with calls/queries that are logged on a day-to-day basis within SLA.
• Handle calls and queries ranging from Hardware, Arch Retail Software and 3rd Party queries (Eft, Airtime, Loyalty, etc.).
• Use investigative skills to deal with more complex calls/queries and escalate calls that you aren’t able to resolve.

Requirements

• IT qualification.
• 3 years of experience in a similar environment.

Don’t delay, join the Spinnaker team today!