User Experience Researcher

Job: UX Researcher

Location: Mexico, Brazil REMOTE

Duration: 12+ Months

Current HVAC manufacturing client is seeking a nearshore based UX researcher with a passion for connecting with users, attention to detail, and expertise in using data to understand customer behavior. Responsible for leading research efforts in collaboration with UX designers and Product Managers with end goal of uncovering actionable insights, creating journey maps, testing concepts with real people, and using analytics to measure the impact of digital experiences.

Requirements:

• minimum 3 yrs experience, 5+ preferred
• help establish a research strategy with defined goals and success metrics
• support the customer discovery process through survey, interviews, and usability testing
• Create comprehensive customer journey maps, user personae and user flows.
• Work closely with product managers, UX designers, software enginee...